10/10/2011 09:28:00 PM
dannzfay
BlackBerry users have just started to report issues with BlackBerry Messenger and email, which suggest that the network is down.
This is not the first time that users complain of BlackBerry outage, but this time seems to be a global issue as we've seen reports from all over the world and BlackBerry owners in our team seem to be affected as well.
BBM, Facebook, MSN Messenger and Twitter are not working, as well as any other applications that require data connection, including AppWorld.
In addition, sending or receiving emails, regardless of the account, is impossible at the moment. However, the BlackBerry outage does not affect Internet browsing.
Although RIM has yet to make any official statements, the issue has been confirmed by Vodafone Egypt via Twitter: “There is Blackberry outage, it's from RIM side (Blackberry Manufacturer), stay tuned with us till further updates.”
If you're affected, let us know in the comments and make sure you state your location.
UPDATE: According to one of our readers, it seems that a datacenter issue on RIM's side is to blame.
UPDATE 2: RIM has aknowledged the issue and has initiated an investigation. It also claims that only users in EMEA are experiencing these issues: "Some users in EMEA are experiencing issues. We're investigating, and we apologise for any inconvenience," via Twitter.
UPDATE 3: Reports from our Facebook followers state that RIM's service is down in Indonesia and India as well.
UPDATE 4: Outage affects South Africa as well.
UPDATE 5: Reports start pouring in from the UK as well (London, Essex, Middlesbrough, Liverpool, Manchester, Leeds, Derbyshire, Oxford, Glasgow, Cheltenham, Ipswich)
UPDATE 6: BBM is also down in the Netherlands and is causing some confusion in Kuwait and the UAE.
UPDATE 7: Looks like the outage has hit parts of North America, too
UPDATE 8: Starting around 5PM UTC we're seeing BBM working sporadically but still no email.
UPDATE 9: Some BlackBerry users now report that Internet browsing is affected as well. We're unable to confirm this as we're able to access web sites without using WiFi or other alternative connections. The latest update from @BlackBerryHelp is little more than a renewed apology to customers.
UPDATE 10: At 5:30PM UTC, outage reports start coming in from South America (Brazil and Chile), Belgium and Malaysia.
UPDATE 11: The USA seem largely unaffected according to users from the NYC and SoCal areas.
UPDATE 12: (Bucharest) I just got a bunch of emails at 6:58PM UTC on my Orange Torch 9800 but nothing more after that. Apps still fail. Can anyone confirm BB services coming up and back down intermittently?
UPDATE 13: Disgruntled readers start drawing analogies between this and the infamous and extended Playstation Network outage earlier this year.
UPDATE 14: A reader from Croatia reports all BB services are back up. Still down for me though, in Bucharest.
UPDATE 15: Intermittent BB services confirmed by users in SA
UPDATE 16: At 6PM UTC services are coming back up at Orange Romania. Tons of emails have arrived, apps and AppWorld are working, but not BBM. Anyone else seeing services being gradually restored?
UPDATE 17: 6:15PM UTC - UK apparently next in line to BB services recovery. Still down in Austria
This is not the first time that users complain of BlackBerry outage, but this time seems to be a global issue as we've seen reports from all over the world and BlackBerry owners in our team seem to be affected as well.
BBM, Facebook, MSN Messenger and Twitter are not working, as well as any other applications that require data connection, including AppWorld.
In addition, sending or receiving emails, regardless of the account, is impossible at the moment. However, the BlackBerry outage does not affect Internet browsing.
Although RIM has yet to make any official statements, the issue has been confirmed by Vodafone Egypt via Twitter: “There is Blackberry outage, it's from RIM side (Blackberry Manufacturer), stay tuned with us till further updates.”
If you're affected, let us know in the comments and make sure you state your location.
UPDATE: According to one of our readers, it seems that a datacenter issue on RIM's side is to blame.
UPDATE 2: RIM has aknowledged the issue and has initiated an investigation. It also claims that only users in EMEA are experiencing these issues: "Some users in EMEA are experiencing issues. We're investigating, and we apologise for any inconvenience," via Twitter.
UPDATE 3: Reports from our Facebook followers state that RIM's service is down in Indonesia and India as well.
UPDATE 4: Outage affects South Africa as well.
UPDATE 5: Reports start pouring in from the UK as well (London, Essex, Middlesbrough, Liverpool, Manchester, Leeds, Derbyshire, Oxford, Glasgow, Cheltenham, Ipswich)
UPDATE 6: BBM is also down in the Netherlands and is causing some confusion in Kuwait and the UAE.
UPDATE 7: Looks like the outage has hit parts of North America, too
UPDATE 8: Starting around 5PM UTC we're seeing BBM working sporadically but still no email.
UPDATE 9: Some BlackBerry users now report that Internet browsing is affected as well. We're unable to confirm this as we're able to access web sites without using WiFi or other alternative connections. The latest update from @BlackBerryHelp is little more than a renewed apology to customers.
UPDATE 10: At 5:30PM UTC, outage reports start coming in from South America (Brazil and Chile), Belgium and Malaysia.
UPDATE 11: The USA seem largely unaffected according to users from the NYC and SoCal areas.
UPDATE 12: (Bucharest) I just got a bunch of emails at 6:58PM UTC on my Orange Torch 9800 but nothing more after that. Apps still fail. Can anyone confirm BB services coming up and back down intermittently?
UPDATE 13: Disgruntled readers start drawing analogies between this and the infamous and extended Playstation Network outage earlier this year.
UPDATE 14: A reader from Croatia reports all BB services are back up. Still down for me though, in Bucharest.
UPDATE 15: Intermittent BB services confirmed by users in SA
UPDATE 16: At 6PM UTC services are coming back up at Orange Romania. Tons of emails have arrived, apps and AppWorld are working, but not BBM. Anyone else seeing services being gradually restored?
UPDATE 17: 6:15PM UTC - UK apparently next in line to BB services recovery. Still down in Austria
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